Support
FAQ, downloads, videos, gallery and maintenance service
Everything LONGSN publishes to support buyers and customers: the answers to common questions, the catalogue, machine videos and factory photos, plus the maintenance service terms that apply to every machine.
Support Resources
Four Places to Look
The answers, the catalogue, the videos and the photos LONGSN publishes.
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Download Center
The LONGSN machine catalogue (PDF) and where to find specifications online.
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Machine Videos
Eight videos of LONGSN machines running: neck cutting, leak testing, bagging, cap machines and more.
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Gallery
Factory, machines on test, export packing and exhibitions.
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Warranty Spare parts Delivery time Installation Company
FAQ
Warranty, spare parts, delivery time, installation and company questions.
Maintenance Service
Installation and Maintenance Terms
Three terms for the machine after the customer receives it: installation, problems in use and spare parts.
| When the machine arrives | 2 years Within the warranty period | Beyond the warranty period | |
|---|---|---|---|
| Engineers | If the customer needs installation, LONGSN sends professional engineers to install and debug the machine and trains the customer's operators until they can use it. | Engineers are arranged for on-site service if necessary. | Engineers can still be arranged for on-site service if necessary. |
| Spare parts | One year's supply of easily worn spare parts is shipped together with the machine. | Spare parts are provided free of charge; LONGSN supplies replacement parts and bears the delivery charge. | Main parts are supplied at the customer's expense. |
These lines reach the people who design and build the machines.
- Phone / WhatsApp +86-15995983945 WhatsApp
- E-mail info@longsn-machine.com
- Skype longsnmachine